.support-workspace{display:grid;grid-template-columns:360px minmax(0,1fr);height:calc(100vh - 240px);min-height:620px;background:#f7f8fa}.ticket-list{overflow:auto;border-right:1px solid var(--line);background:#fff}.ticket-list>header{position:sticky;top:0;z-index:1;display:flex;align-items:center;justify-content:space-between;padding:18px 20px;border-bottom:1px solid var(--line);background:#fff}.ticket-list>header span{color:var(--muted);font-size:12px}.ticket-list button{position:relative;display:grid;width:100%;gap:7px;padding:18px 20px;border:0;border-bottom:1px solid #eef0f3;background:#fff;text-align:left;cursor:pointer}.ticket-list button:hover{background:#f7f9fc}.ticket-list button.active{background:#fff1f3;box-shadow:inset 4px 0 #f01936}.ticket-list button strong{padding-right:64px;font-size:15px;color:#17213d}.ticket-list small,.ticket-list em{overflow:hidden;color:var(--muted);font-size:12px;font-style:normal;text-overflow:ellipsis;white-space:nowrap}.ticket-state{display:inline-flex;align-items:center;width:max-content;padding:4px 9px;border-radius:999px;font-size:12px;font-weight:700}.ticket-list .ticket-state{position:absolute;top:16px;right:16px}.ticket-state.open{background:#e9f8f0;color:#168052}.ticket-state.closed{background:#f0f2f5;color:#697386}.support-chat{display:grid;min-width:0;grid-template-rows:auto auto minmax(260px,1fr) auto;background:#fff}.support-placeholder{display:grid;place-content:center;gap:8px;height:100%;text-align:center;color:var(--muted)}.support-placeholder b{color:#344054;font-size:18px}.ticket-toolbar{display:flex;align-items:center;justify-content:space-between;padding:18px 24px;border-bottom:1px solid var(--line)}.ticket-toolbar small{color:var(--muted)}.ticket-toolbar h3{margin:4px 0 0;font-size:19px}.ticket-context{display:grid;grid-template-columns:1fr 1fr;gap:12px;padding:16px 24px;border-bottom:1px solid var(--line);background:#fafbfc}.ticket-context>div{display:flex;min-width:0;flex-direction:column;gap:5px;padding:12px 14px;border:1px solid #edf0f4;border-radius:10px;background:#fff}.ticket-context .wide{grid-column:span 1}.ticket-context .desire{border-color:#ffdce1;background:#fff8f9}.ticket-context small,.ticket-context span{color:var(--muted);font-size:12px}.ticket-context p{margin:0;line-height:1.55;white-space:pre-wrap}.support-messages{display:flex;min-height:0;flex-direction:column;gap:14px;padding:24px;overflow:auto;background:#f7f8fa}.support-message{max-width:min(72%,720px);align-self:flex-start}.support-message.mine{align-self:flex-end}.support-message p{margin:5px 0;padding:12px 15px;border:1px solid #e8ebef;border-radius:4px 15px 15px;background:#fff;line-height:1.55;white-space:pre-wrap}.support-message.mine p{border-color:#ffd0d8;border-radius:15px 4px 15px 15px;background:#f01936;color:#fff}.support-message.system{max-width:85%}.support-message.system p{border-color:#ffe0a6;background:#fff8e8;color:#805000}.support-message small,.support-message time{color:var(--muted);font-size:11px}.support-compose{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:12px;padding:16px 20px;border-top:1px solid var(--line);background:#fff}.support-compose textarea{min-height:76px;max-height:150px;resize:vertical}.support-compose>div{display:grid;gap:8px;align-content:end}.support-compose button{min-width:112px}.close-ticket{padding:10px 14px;border:1px solid #d9a5a8;border-radius:8px;background:#fff;color:#b4232c}.support-loading,.message-loading{display:grid;place-items:center;min-height:240px;color:var(--muted)}@media(max-width:1100px){.support-workspace{grid-template-columns:300px minmax(0,1fr)}.ticket-context{grid-template-columns:1fr}.ticket-context .wide{grid-column:auto}}@media(max-width:760px){.support-workspace{height:auto;grid-template-columns:1fr}.ticket-list{max-height:260px;border-right:0;border-bottom:1px solid var(--line)}.support-chat{min-height:620px}.support-compose{grid-template-columns:1fr}.support-compose>div{grid-template-columns:1fr 1fr}.support-message{max-width:88%}}